Three ways in.
One job done.

They're two opposite ways of finding help, and you can use whichever feels right for the moment. The Marketplace puts you in the driver's seat: you browse a list of available pros, narrow it down with filters like distance, availability and budget, look through who's nearby, and reach out to the ones you like. It's best when you already know roughly what you need and want to compare your options. The Job Board works the other way around: instead of you searching, you post a description of your problem and let qualified pros come to you. It's more social and conversational — pros can comment, ask questions, and send you a message. It's best when you're not sure exactly who you need, or you'd rather have pros pitch for the work.

No, and this is a deliberate choice. On a lot of platforms, pros are charged a fee just to view your contact details or send you a quote — which means they're paying for a chance, not a guarantee, and that cost usually ends up baked into the price you're quoted. Crimson doesn't charge pros for leads at all. A pro responding to your listing has nothing to lose by reaching out, so the interest you see is real interest in doing the work, not someone who paid for the privilege of messaging you.

The moment you lock in your choice, that listing closes automatically. No other pros can respond to it after that, so you won't keep getting messages about a job that's already sorted. Importantly, the outcome is private: other pros who were interested simply see the listing as closed — they don't see who you chose or any details of the arrangement. It's a clean ending for everyone, with no public "winner."

First contact on Crimson is designed to feel low-pressure for everyone. When someone sends a message request, read receipts stay off until you accept it — so during that very first hello neither side is watching a "seen" timestamp, and no one feels ignored if a reply takes a little while. It simply gives you room to consider requests at your own pace. The moment you accept and start a conversation, read receipts work normally for both of you, exactly like any other chat.

Crimson AI is a shortcut for people who'd rather not fill out forms or figure out which trade they need. You describe the problem in plain language — "my breaker keeps tripping when I run the dryer" — and add a photo or two if you have them. The AI reads that, works out the likely trade, and writes a clear, well-structured job post on your behalf. Then it gives you two simple choices: Option 1, browse the matching pros it found and message one directly, or Option 2, publish the post it drafted to the Job Board and let pros respond. You're always in control — nothing is posted or sent until you tap one of those options.

Browsing the Marketplace, posting to the Job Board, using Crimson AI and messaging pros are all free. The price of the work is agreed directly with your pro, and Crimson doesn't mark it up — your pro keeps 100% of it. The only thing Crimson adds is an 8% service fee on top of the job total, which is how we keep the platform running. You'll always see it itemised before you pay, so there are no surprises.

You pay in full, up front, before a pro is dispatched to your job — payment is always first, with no exceptions. This protects everyone: the pro knows the job is real and that they'll be paid before they head out, and you get a confirmed booking with a tradesperson who is committed to showing up. Payment is held securely and released to the pro for the completed work, so there's no risk of a no-show on either side.

Yes. Once a job is booked and your pro is on the way, you can track their location in real time — similar to watching a delivery driver approach in a food-delivery app. You'll know roughly how far away they are and when to expect them, instead of waiting around inside a vague "sometime between 8 and 4" window.

Crimson is built around transparency rather than a single badge. Pros maintain a profile, conversations happen openly on listings, and paying in full up front keeps interactions serious on both sides. Because who-wins-a-job is private and pros never pay for leads, there's no incentive to game the system — the focus stays on doing good work and communicating clearly.

Crimson is rolling out area by area. Enter your postcode when you search and we'll show the pros working near you — and if we're not in your area just yet, you can join the waitlist and we'll let you know the moment we arrive.

You don't need the app. The full marketplace, job board and Crimson AI all work right in your web browser today. The Crimson app — with extras like live arrival tracking — is on the way, and you can sign up to be notified the moment it launches.

Everyday home trades — plumbing, electrical, heating and cooling, carpentry, painting, and general repairs and installations, big or small. If you're not sure who you need, just describe the problem to Crimson AI and it'll point you to the right kind of pro.

You do, but never as a surprise. Materials are agreed with your pro up front — either included in the quote or listed separately and itemised — and anything that comes up mid-job has to be approved by you before it's added. You always see exactly what you're paying for.

If you'd like to. Tipping is completely optional, and 100% of anything you add goes straight to your pro — Crimson never takes a cut of a tip.

Yes. Payments are handled by a certified payment provider, and Crimson never sees or stores your full card number. Your details are encrypted, and because everything is paid through the app, there's no cash changing hands on the doorstep.

Absolutely. If the timing no longer works, you can agree a new time with your pro in the app before they set out — that's a reschedule, not a cancellation, so there's no fee. Cancelling only comes into play once a pro is already on the way.

Head to the For Pros page and apply. Once your identity and trade credentials are verified, you can start responding to jobs and getting found in the marketplace — no company and no sign-up fee required.

Both work. You can ask for someone as soon as possible — nearby pros can often come the same day — or pick a time that suits you and book it in advance. When you post a job, just say whether it's urgent or scheduled, and pros respond around that.

You're never charged until a pro is actually booked, so an unanswered job costs you nothing. If no one's free straight away, you can widen your timing or area, repost the job, or let Crimson AI suggest the next best match. In a brand-new area, you can join the waitlist instead.

No. Browsing the marketplace, posting on the job board, messaging pros and receiving quotes are all free. You only ever pay once you've booked a pro and the work is done — there's no charge for simply looking or asking.

After a job is completed, you can rate your pro and leave a review. Because reviews are tied to real, finished jobs on Crimson, the ratings on a pro's profile reflect actual work — not anonymous comments from anywhere.

Yes. If you've worked with someone before, you can message them directly to book again, or find their profile in the marketplace. On the job board, you're also free to invite a particular pro to quote on your job.

You'll need a free account to book a pro, message, pay and keep a record of your jobs — it only takes a moment to set up. You're welcome to browse and get a feel for things first.

Pros on Crimson are independent, licensed tradespeople responsible for their own insurance and credentials, which we verify when they join. If insurance or a specific certification matters for your job, you can always ask your pro about it directly before you book.